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Store Policy and
Pick-up Information

In-store Breakage Policy:

  • Any item broken by the custumer in the studio will be charged in full to the customer

  • Any item damaged or broken by Keramikli staff at any point in the firing process will be replaced with identical item or store credit in the amount of the broken item.

  • No cash refunds

  • Any items broken after the custumer has taken the items home are not the responsibility of Keramikli

Firing and Pick-up Information

  • Usual firing turnaround time is 2 weeks

  • During the summer, holidays and chol chamoed the turnaround can take up to six weeks due to increased volume.  We thank you for your patience!

  • Once your items are fired and packed we will contact you by phone and/or whatsapp

  • In the event you don't pick up within one week, you will receive a reminder call or whatsapp message

  • Any items not picked up within 3 weeks from initial phone call will be discarded!

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